Privacy Policy & Terms of Use

Who We Are

ByCalliMila is a creative lifestyle brand based in Cape Town, South Africa. We design and handcraft wearable art, jewellery, living objects, and original artworks. When you interact with our website or purchase from us, you are sharing information with us directly and we take that responsibility seriously.

For any privacy related questions you can reach us at hello@bycallimila.com.

Information We Collect

We collect information in the following ways:

• Information you give us directly, such as your name, email address, shipping address, and phone number when you place an order or fill in a contact form.
• Payment information processed securely through our payment provider. We do not store your full card details on our servers.
• Email address and name if you subscribe to our newsletter.
• Information you share when you contact us directly via email, WhatsApp, or social media.
• Basic usage data collected through cookies, such as which pages you visit and how long you spend on them.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send you order confirmations and shipping updates.
• Respond to your enquiries and messages personally.
• Send you our newsletter if you have subscribed. You can unsubscribe at any time.
• Improve our website and understand how our customers find and use it.
• Comply with our legal obligations under South African consumer and data protection law.

We will never sell, rent, or trade your personal information to third parties for their marketing purposes. Full stop.

Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use them to remember your preferences, understand how visitors use our site, and improve our content over time.

You can choose to disable cookies in your browser settings at any time. Please note that some features of the website may not function correctly if cookies are disabled.

Your Rights

Under the Protection of Personal Information Act (POPIA) and applicable South African law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your personal data, subject to certain legal requirements.
• Withdraw your consent to receive marketing communications at any time.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

Data Security

We take the security of your information seriously. We use reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses HTTPS encryption and payments are processed through secure, PCI-compliant providers.

While we do everything we can to protect your data, no system is entirely foolproof. We encourage you to use strong passwords and keep your account details confidential.

Third Party Links

Our website may contain links to social media platforms and other external websites. These are governed by their own privacy policies and we take no responsibility for how those platforms handle your data. We recommend reading their policies before sharing personal information with them.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will always update the date at the top of this page when we make changes. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Using Our Site

You may browse, read, and share the ByCalliMila website for personal, non-commercial use. You agree not to misuse the site, attempt to access restricted areas, or interfere with how it works for other visitors.

Orders and Payment

All prices are shown in South African Rand and include applicable taxes unless stated otherwise. Placing an order is an offer to buy, and we will confirm acceptance once payment has cleared and stock has been reserved.

• Payments are processed by trusted third-party providers and we do not store full card details.
• We reserve the right to cancel an order if a piece becomes unavailable, in which case you will be refunded in full.
• Custom or commissioned pieces are confirmed individually by direct enquiry.

Shipping and Delivery

Orders are dispatched from Cape Town. Delivery timelines depend on your location and the chosen courier. You will receive tracking details once your order has been shipped.

Returns and Exchanges

Because most of our pieces are one-of-one and handmade, returns and exchanges are handled personally. Please review our returns page or contact the studio directly to discuss your request.

Intellectual Property

All artwork, photography, product imagery, and copy on this website remain the property of ByCalliMila. You may not reproduce, redistribute, or use any of it commercially without written permission.

Liability

We do our best to make sure the information on our website is accurate, but we cannot guarantee that everything is error-free at all times. Use of the website is at your own risk and we accept no liability for indirect or consequential losses arising from its use.

Governing Law

These terms are governed by the laws of South Africa. Any disputes will fall under the jurisdiction of the South African courts.

Changes to These Terms

We may update these terms from time to time. The latest version will always be available on this page with the updated date. Continued use of the site after any change means you accept the updated terms.