Returns
Eligible returns should be requested within 14 days of receipt and sent back unworn, unused, and in original condition with tags or packaging intact.
Returns and Exchanges
Studio Support
Returns & Exchanges
Most ByCalliMila pieces are one-of-one and handmade. Returns and exchanges are handled personally by the studio so we can find the right outcome for each enquiry.
01
Request
Email the studio within 14 days of receiving your piece. Include your order number and a short note about the item.
02
Review
We'll confirm whether the item qualifies and walk you through the next steps. Most enquiries are answered within 1–2 business days.
03
Return
Pack the piece carefully in its original wrapping and send it back with tracking. Hold on to your tracking number until your refund or exchange clears.
04
Resolve
Once the piece arrives and is reviewed, we'll process your refund or coordinate the exchange and confirm by email.
Our Policies
What's eligible. What isn't.
Exceptions
Original artworks, commissioned pieces, sale items, and certain one-of-one pieces are not returnable. The studio will confirm at the time of enquiry.
Exchanges
Exchanges depend on availability because most pieces are one-of-one. Where stock allows, we will swap your piece for the alternative and update you by email.
Process Timeline
Once your return arrives at the studio, expect a refund or exchange confirmation by email within 5–7 business days. Refunds are issued to the original payment method.
Shipping Note
Return shipping should be packaged carefully and sent with tracking.
We're not responsible for items lost or damaged in transit on their way back to the studio. A tracked courier service protects both of us. South African returns can be arranged via the original courier where possible — get in touch and we'll help.
Quick Questions
FAQ
Can I return sale items?
Sale and final-sale items are usually non-returnable. Contact the studio for specifics on your piece — we'll tell you what's possible.
How do I request an exchange?
Email the studio with your order number and the piece you'd like to swap into. We'll check stock and confirm the swap by email.
What if my item arrives damaged?
Reach out within 48 hours of delivery with a photo of the damage. We will replace or refund the piece, depending on availability.
Can I return original artworks?
Original artworks and commissioned pieces are non-returnable. We're happy to chat through any concerns before purchase.
When will I hear back?
Most return enquiries are answered within 1–2 business days. Allow up to 7 business days for the full process to complete once your return arrives.
Do you offer local collection?
Yes. Cape Town local collection by appointment can be arranged for some returns. Mention it in your initial email and we'll confirm a time.
Contact Band
Need help with a return?
Email hello@bycallimila.com with your order number and the piece concerned. We respond personally, usually within 1–2 business days.
Contact the Studio